Who are we?

LMG is the largest aggregator across Australia and New Zealand supporting a community of over 7000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand or the Loan Market brand, and partners with over 70 banks and lenders. The business has grown rapidly, reaching a $370 billion loan book and helping more than 300,000 customers in 2023.

We're not a conventional company with a lot of rules and hierarchy, and we don’t intend to become one. We're a big company with a start-up attitude. Our success is based on hiring outstanding people and accepting nothing less than being the best at what we do.

We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025!

About the role: 

Aggregation Support plays a crucial role in assisting our broker partners with all aspects of aggregation. Delivering on exceptional customer satisfaction is our primary focus, ensuring that inquiries are resolved efficiently and effectively. We strive to resolve tickets, calls and emails at first contact, allowing our specialised support teams to focus on the in depth tasks. By providing high quality general support across all levels of aggregation, we help streamline processes and enhance the overall broker experience.

Key responsibilities: 

• Provide exceptional phone and email support to our external stakeholders.
• Actively engage across LMG and the functional areas to build strong relationships and contribute to strategic initiatives.
• Build trust and long term relationships with brokers and our internal teams.
• Work closely with internal stakeholders to assist in resolving inquiries and improving processes.
• Continuously develop your knowledge and skills in aggregation support by participating in ongoing training and professional development.
• Support the upskilling of internal teams by sharing knowledge, providing guidance, and facilitating training sessions if necessary. 

To succeed in this role you will bring with you:

• Strong Problem-Solving Skills – The ability to analyse issues, identify solutions, and resolve complex customer inquiries efficiently.
• Excellent Communication – Clear and professional verbal and written communication skills to support internal teams and external stakeholders.
• Attention to Detail – A keen eye for accuracy when handling customer requests, data entry, and troubleshooting tasks.
• Team Collaboration – A proactive approach to working with colleagues, sharing knowledge, and contributing to a positive team environment.
• Customer-Centric Mindset – A commitment to delivering high-quality service and support to enhance the customer experience.
• Adaptability & Resilience – The ability to work in a fast-paced environment, handle multiple priorities, and adapt to evolving processes.
• Experience in Aggregation Support or Service Centers (Preferred) – Previous experience in a similar role or an understanding of aggregation services is beneficial but not essential.